Heredia, Costa Rica — For decades, pursuing a professional career in Costa Rica often required relocating to the Greater Metropolitan Area (GMA), where most corporate and specialized employment opportunities were concentrated. Today, the continued evolution of hybrid work models is helping reshape that reality, enabling highly skilled professionals to build global careers while remaining in the communities they call home.

This shift reflects a broader transformation among multinational companies operating in Costa Rica. According to a recent survey by CINDE, more than 80% of multinational organizations in the country currently operate under hybrid work models, driven by the need to access specialized talent, enhance productivity, and strengthen employee retention.

As these models continue to mature, they are creating new pathways for professionals located outside the country’s primary urban centers. At the same time, labor market studies continue to highlight persistent geographic disparities, with flexible work opportunities remaining more concentrated in urban areas while rural communities often face greater challenges related to employment access, transportation and connectivity.

Amid this evolving employment landscape, TransUnion’s Global Capability Center (GCC) in Costa Rica, established in 2022, is helping expand access to professional opportunities beyond the GMA. Today, nearly 20% of the center’s workforce is based outside the country’s central region, contributing to specialized functions that support global teams, processes and operations.

“While TransUnion offers modern workspaces within the GMA designed to foster innovation, teamwork and connection we also recognize the important role workplace flexibility plays in expanding access to professional opportunities,” said Bryan Castillo, Head of the GCC Costa Rica. “Our hybrid work model enables employees across different regions of the country to build careers with global exposure without having to permanently relocate. Combined with access to technology, digital tools and connectivity support, this approach helps create the conditions for talent to grow, contribute and succeed from virtually anywhere in Costa Rica.”

By expanding access to specialized employment opportunities, the company supports career development with international exposure while contributing to the creation of stable, formal employment opportunities in regions where these career paths have historically been less accessible.

Expanding Global Career Opportunities Beyond Costa Rica's GMA

One example of this impact is Karol Portugués, a TransUnion employee from Agua Caliente de Pittier, a rural community near La Amistad International Park in Costa Rica’s southern region.

Like many young professionals growing up outside the Greater Metropolitan Area, Karol faced challenges related to internet access, educational opportunities and exposure to specialized career paths. After studying English and overcoming various obstacles to continue her professional development, she found an opportunity at TransUnion to build a corporate career while remaining connected to the region where she grew up.

Karol joined the company in 2022 in customer support and operational service roles. Through her commitment to continuous learning and a willingness to take on new challenges, she steadily expanded her responsibilities, gaining experience in operational analysis and process optimization, while building the skills that prepared her for increasingly specialized positions.

As her role evolved, Karol began supporting process improvement and automation initiatives for TransUnion’s global customer service operations. Her contributions helped strengthen information validation and quality assurance processes, enabling teams to efficiently manage more than twice the daily case volume while maintaining high service standards.

Through this experience, she further developed expertise in data analysis, operational excellence and quality assurance — skills that accelerated her professional growth and prepared her for new opportunities within the organization.

In less than four years, her performance and development led to two promotions.

“For many people living in rural communities, accessing professional employment opportunities can be challenging,” said Portugués. “Having the opportunity to work in a global organization allows us not only to build meaningful careers, but also to achieve greater stability, continue growing professionally and remain connected to the communities where we belong.”

Beyond her own professional journey, Karol has become a strong advocate for employment opportunities in Costa Rica’s southern region. During her time at TransUnion, she has referred more than a hundred individuals interested in pursuing careers with the company. Her efforts have helped connect multiple professionals from the region with opportunities at TransUnion, creating a multiplier effect that brings globally connected careers closer to communities traditionally distant from the country’s major economic centers.

Karol’s story reflects a broader transformation taking place across Costa Rica’s labor market. As hybrid work models continue to evolve and organizations expand their talent strategies, geographic location is becoming less of a barrier than skills, potential and professional readiness.

For global organizations such as TransUnion, this evolution not only strengthens competitiveness and access to specialized talent, but also contributes to expanding economic opportunity and professional development in communities beyond the country’s primary urban centers.

About TransUnion Costa Rica (NYSE:TRU)

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person, stewarded with care, so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good^®. TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.

TransUnion's Global Capability Centers (GCCs) enable a global operating model with robust scale and scope, improving efficiency and effectiveness whilst strengthening operational resilience and augmenting our existing service offering to clients and consumers.

In Costa Rica, our GCC leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed. We’re creating opportunities across a range of skills such as contact center, business process management, technology support and data analytics roles, among others, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.

For more information, visit www.transunioncentralamerica.com/gcc.

 Costa Rica’s job market is undergoing a powerful transformation. What once was measured primarily in numbers and GDP is now also defined by inclusive opportunities that empower diverse professionals to thrive and grow. Across the country, multinational companies are helping shape a workforce that is not only specialized and globally connected, but also more equitable and human centered.

This evolution has created high-value roles that combine technical expertise — such as data analytics, artificial intelligence, automation, accounting and finance — with multilingual proficiency and soft skills. It’s a shift that highlights how human potential, not just investment figures, is driving progress.

According to CINDE, more than 162,000 people are now part of Costa Rica’s multinational industry, which contributes to approximately 8% of the national GDP. The arrival of new investments is expanding beyond the Greater Metropolitan Area (GAM), generating more equitable access to opportunities and strengthening the country’s role as a strategic talent hub for global operations.

As this transformation continues, companies are placing increasing focus on Diversity, Equity, Inclusion and Belonging (DEIB) — ensuring that growth is accessible to all professionals. CINDE reports that over 60% of multinational companies in Costa Rica actively monitor equity indicators and apply inclusive policies across recruitment, training and workplace flexibility.

Behind these numbers are people whose journeys reflect the country’s evolving definition of success — professionals who are breaking barriers and reshaping what opportunity looks like. One of them is Valeria Alvarado, whose story exemplifies how resilience, inclusion and a supportive workplace can open doors and redefine what it means to grow.

Valeria’s Story: Building a Career Across Borders

A resident of the canton of Flores, Valeria began her career as a high school English teacher and translator. Motivated by a passion for learning and helping others reach their potential, she discovered her calling in developing educational materials and programs. This led her to specialize in curriculum design and later earn a master’s degree in human resources, focused on talent development and training.

Valeria joined TransUnion in 2019 through an acquisition and has been part of the organization ever since. She currently serves TransUnion’s Global Capability Center (GCC) in Costa Rica as a Senior Analyst for International Sales Enablement, supporting operations across several countries. Reporting directly to an international manager has expanded her exposure and strengthened her global perspective. Her journey demonstrates how learning, inclusion and ongoing support can help Costa Rican professionals transcend borders.

Throughout her time at TransUnion, one of the projects she feels most proud of is her contribution to the company’s commercial training programs. Initially focused on operational tasks, she gradually took on more strategic responsibilities. Today, she develops case studies, coordinates with seven international regions and plays an active role in planning global processes. For Valeria, it has been a truly collaborative and deeply enriching experience that reflects her professional growth.

Diagnosed with retinitis pigmentosa at a young age, Valeria has turned what could have been treated as a limitation into a source of strength. Her perseverance and love for learning have driven her to thrive professionally supported by adapted tools, flexible work options and inclusive spaces that allow her to excel, always accompanied by her guide dog, Bella.

“Living with retinitis pigmentosa has influenced many aspects of my personal and professional life. I’ve learned to plan every project and workspace carefully, ensuring I have the right conditions and support to do my best. Since joining TransUnion, I’ve received an incredibly positive response. My manager and the leadership team have always been open and supportive, especially when I introduced Bella, my guide dog,” said Valeria Alvarado.

Valeria believes that for companies to be truly inclusive, keeping an open mind is essential. She acknowledges that there are sometimes preconceived notions or concerns about the capabilities of people with disabilities, which can limit rather than promote inclusion. For her, the key is to ask, listen and create spaces where everyone can express their needs and how they can best contribute.

“At TransUnion, I’ve found exactly that: openness, willingness and respect. No one assumes something will be difficult for me, they always ask how I feel or what I might need to successfully complete a project, and that makes a world of difference,” she added.

A Workforce for Good: Inclusion with a Global Impact

Valeria’s story reflects the spirit of Workforce for Good, TransUnion’s global employee value proposition that promotes careers with purpose through three pillars: providing opportunities for personal and professional growth, fostering a flexible and inclusive work experience and generating a positive impact in communities.

Today, TransUnion’s GCC in Costa Rica brings together around 800 associates located both in the GAM and in rural areas, demonstrating the strategic value the country offers.

“We prioritize the health, safety and well-being of our associates. We value and support our people, which translates into engagement and motivation to give their best at work. For many, their role is not just a job, but a meaningful career that allows them to grow, develop and achieve both personal and collective goals,” said Bryan Castillo, Head of the GCC in Costa Rica.

Stories like Valeria’s remind us that true progress lies in people — in how opportunity, innovation and inclusion can come together to empower growth, both locally and globally.

About TransUnion Costa Rica (NYSE:TRU)

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person, stewarded with care, so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. TransUnion provides solutions that help create economic opportunities, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.

TransUnion's Global Capability Centers (GCCs) enable a global operating model with robust scale and scope, improving efficiency and effectiveness whilst strengthening operational resilience and augmenting our existing service offering to clients and consumers.

In Costa Rica, our GCC leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed. We’re creating opportunities across a range of skills such as contact center, business process management, technology support and data analytics roles, among others, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.

For more information, visit transunioncentralamerica.com/centro-de-capacidad-global-de-costa-rica

• TransUnion’s Global Capability Center (GCC) Costa Rica is proud to be Certified™ by Great Place To Work® for the first time.
•  The prestigious award is based entirely on what current employees say about their experience working at TransUnion, and in 2025, 83% of employees said the GCC Costa Rica is a great place to work.

Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

"The Great Place To Work certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," said Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that the certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture.

“By successfully earning this recognition, it is evident that TransUnion’s GCC Costa Rica stands out as one of the top companies to work for, providing a great workplace environment for its employees," she added.

"We are thrilled to receive the Great Place To Work™ certification for the first time. This achievement reflects our ongoing commitment to the well-being and development of our employees at TransUnion,” said Bryan Castillo, Head of the TransUnion GCC Costa Rica. “We are proud to know that our team values the work environment we've built, and this recognition motivates us to continue creating a space where everyone can grow, collaborate and thrive. We deeply appreciate each of our employees for being part of this achievement."

TransUnion focuses on the overall well-being of its employees by offering benefits such as private health insurance, free access to LinkedIn Learning, tuition reimbursement and career weeks to support professional development. The company also offers home internet reimbursement for all local employees and promotes health and work-life balance with initiatives like global wellness days, physiotherapy and seniority weeks. Additionally, it provides other benefits such as performance-based bonuses, a referral program, and hybrid work arrangements, creating a supportive and flexible environment where employees feel valued and motivated.

According to Great Place To Work research, job seekers are 4.5 times more likely to find a great manager at a certified workplace. Additionally, employees at certified workplaces are 93% more likely to look forward to coming to work and are twice as likely to be paid fairly and have a fair chance at promotion.

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Looking to grow your career at a company that puts its people first? Visit our careers page.

About TransUnion

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person, stewarded with care, so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.

TransUnion's Global Capability Centers (GCCs) enable a global operating model with robust scale and scope, improving efficiency and effectiveness whilst strengthening operational resilience and augmenting our existing service offering to clients and consumers.

In Costa Rica, our GCC leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed. We’re creating opportunities across a range of skills such as contact center, business process management, technology support and data analytics roles, among others, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.

For more information visit our website and follow TransUnion on LinkedIn and Instagram.

About Great Place to Work Certification™

Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.

About Great Place To Work®

As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.

Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook and Instagram.

Aligned to that, what was seen as a temporary solution for some companies has now transformed into a preferred way of working for many professionals. Today, it’s clear that flexibility isn’t seen as a perk — it’s rated as a crucial element of the modern work culture.

A work model for the future

The TransUnion GCC in Costa Rica have implemented a model that not only allows the flexibility to work from home, but for many roles, also offers the ability to work remotely from anywhere in the country. This model makes employment possible for people who live outside of the main urban nodes, as well as those who aren’t able — or find it challenging — to work from a physical office space, i.e., specially-abled individuals.

Flexibility and workplace wellness practices have become fundamental pillars of organizational success. Companies with a visionary approach understand that a flexible work model is not just a competitive differentiator but a strategic necessity.

The hybrid work model is emerging as an effective solution to foster collaboration and adapt to employees’ busy work and personal lives. This approach not only increases productivity but also increases job satisfaction. Several studies, like this one from Wework, support this strategy,

highlighting that 50% of workers report that the hybrid model has had a positive impact on their mental health, productivity and creative processes.

Driving workplace innovation and engagement

The TransUnion GCC in Costa Rica is dedicated to building a future-ready workforce by fostering flexibility and collaboration through ongoing learning and development, while positively impacting the country by creating sustainable career opportunities. To address these goals within a hybrid work environment, companies must adopt robust strategies to ensure employees are operating at optimal level, while ensuring they are engaged and feel like they belong.

Comprehensive wellness initiatives, like health fairs and yoga sessions, as well as personal and professional development opportunities, serve as key drivers of productivity and employee satisfaction. According to Gallup’s companies [AP1] with a high level of engagement report 22% higher profitability, 21% higher productivity, and up to 65% less turnover.

Additionally, collaboration between communications and human resources teams is critical. It ensures that employees stay informed about company news, policies and programs, strengthening the sense of belonging and community, despite the hybrid nature of the business. High-impact, timely and employee-centric communication builds trust with employees, contributing to a culture of inclusiveness and belonging, reinforcing loyalty and motivation.

Well-being is another aspect worth highlighting, underscoring the importance of creating an environment where every employee feels supported. These actions are not just symbolic — they are concrete reflections of a corporate philosophy that values each individual. At the GCC Costa Rica, this commitment extends to mental health, ensuring that employees have access to resources and programs that promote emotional well-being. Our active promotion of, and participation in these initiatives is a testament of our commitment to building an environment in which all our employees feel empowered.

Further to the above, demonstrating commitment to having a productive and enabling environment by providing employees with the resources and tools they need to succeed is key. For example, our internet reimbursement benefit ensures employees, regardless of their location, have access to technology.

The results of these initiatives speak for themselves. High participation in workshops and internal campaigns shows that employees feel included and valued. Adapting these activities to meet the needs of a workforce blending remote and in-person work, further ensures that everyone can participate and contribute.

Building a more human-centric future in the workplace

The results of these strategies demonstrate that companies that adopt workplace well-being practices can improve their competitiveness and create a more inclusive and sustainable work environment.

With the prospect of some companies planning to return to their offices full time, the TransUnion Global Capability Center (GCC) in Costa Rica recognizes the importance of offering flexibility to employees. Talent isn’t limited to a particular geographical location, and today more than ever, work is an activity, not a place.

To learn more about the work we do in Costa Rica and how it benefits TransUnion, click here.

• TransUnion’s Global Capability Center (GCC) in Costa Rica continues to stand out for its contribution to economic development and job creation in the country.
• The company is committed to further integrating skills development and the advancement of financial inclusion globally.

TransUnion, a global information and insights company, announced that its GCC in Costa Rica has been awarded the sought-after esencial COSTA RICA license, recognizing organizations that meet principles of excellence and sustainability. The company’s GCC commemorated this milestone on March 6 at its offices in Ultrapark II, Heredia.

The esencial COSTA RICA license supports the positioning and growth of the country’s brand in the international market. Its objective is to build and leverage the nation’s positive reputation to further tourism, foreign direct investment and exports, as well as support organizations as they expand operations in the country. For example, about 20% of the TransUnion team in Costa Rica works remotely outside of the greater metropolitan area, contributing to the development of less urbanized regions.

“TransUnion’s commitments perfectly align with the goals of esencial COSTA RICA. Our global strategy focuses on financial inclusion and education, governance, compliance and security, the environment, and people. Receiving the license is a recognition of our contribution to the country’s development,” stated Bryan Castillo, Director of the TransUnion GCC Costa Rica.

"Our GCC in Costa Rica serves as a strategic location for our wider global operations because of its exceptional talent, robust infrastructure and strong economic ecosystem. We are immensely proud to be part of the esencial COSTA RICA community — a recognition that validates our commitment to the country," said Debasis Panda, Senior Vice President, Global Operations and Head of GCCs at TransUnion.

“Welcoming TransUnion's Global Capability Center to the community of companies licensed under the essential COSTA RICA brand reflects their alignment with the Nation Brand's core values: sustainability, innovation, excellence, social progress, and a deep connection to Costa Rica. It also underscores the critical role of the services sector in elevating the country’s position on the global stage,” said Laura López, CEO of the Costa Rican Trade and Investment Promotion Agency (PROCOMER) and Chair of the Interinstitutional Committee for the essential COSTA RICA Nation Brand.

TransUnion’s prominent role in more than 30 markets globally allows it to focus on ensuring every individual is reliably represented in global commerce so consumers and organizations can transact with confidence and achieve great things. We call this Information for Good^®.

These efforts are complemented by policies focused on professional growth, corporate wellness, governance, compliance and alignment with the development goals promoted by the company.

About TransUnion Costa Rica (NYSE:TRU)

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person, stewarded with care, so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.

TransUnion's Global Capability Centers (GCCs) enable a global operating model with robust scale and scope, improving efficiency and effectiveness whilst strengthening operational resilience and augmenting our existing service offering to clients and consumers.

In Costa Rica, our GCC leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed. We’re creating opportunities across a range of skills such as contact center, business process management, technology support and data analytics roles, among others, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.

TransUnion, la compañía global de información y datos, ha celebrado el primer año de su Centro de Capacidad Global (GCC) en Costa Rica con la apertura de una nueva oficina en Ultrapark II, Heredia. La nueva instalación proporcionará un entorno de trabajo de clase mundial para sus casi 500 empleados que trabajan en modalidad híbrida, la mayoría de los cuales se unieron al centro en los últimos 12 meses.

El GCC Costa Rica juega un papel clave en el modelo operativo global de TransUnion, permitiendo un modelo de productividad "siguiendo el sol" en toda nuestra red de GCC, lo que permite a la empresa ofrecer una cobertura ampliada de zonas horarias e idiomas, y continuidad de negocio para clientes y consumidores, principalmente en América del Norte y del Sur. Esto permite a TransUnion ofrecer un soporte global de primera clase, entregar rápidamente servicios premium y desarrollar nuevos productos y soluciones de manera más eficiente.

"Ha sido un honor dar la bienvenida a casi 500 colegas al equipo de TransUnion en Costa Rica durante nuestro primer año, y es un testimonio del robusto talento local", dijo Bryan Castillo, director del Centro de Capacidad Global de Costa Rica. "Estamos emocionados de abrir una oficina de vanguardia para ayudar al equipo a colaborar y conectarse".

El nuevo entorno de oficina fue diseñado para fomentar la colaboración, la creatividad y el bienestar de los empleados. Está equipado con mobiliario y tecnología de vanguardia, y ofrece amplias áreas de trabajo, un centro deportivo y una sala de fisioterapia, entre otras comodidades. Además de áreas de reunión y colaboración, hay espacios flexibles para el aprendizaje, la capacitación y otras actividades. Innovaciones en infraestructura, como tecnología de red y audiovisual de última generación, permiten una fluida interacción entre empleados presenciales y virtuales, centrada en mejorar la comunicación y el compromiso organizacional a nivel global.

El modelo de trabajo híbrido del GCC Costa Rica significa que, dependiendo de su rol, los empleados pueden trabajar en las nuevas oficinas o de forma remota. Este flexible enfoque significa que algunos roles son completamente remotos, lo que hace que las oportunidades de empleo sean accesibles para personas que antes no se habrían considerado. Esto significa que aquellos fuera del Gran Área Metropolitana, tienen la oportunidad de participar activamente en la economía. A la fecha, más del 30% de los empleados del GCC Costa Rica se encuentran en áreas periféricas.

Adicionalmente, el centro en Costa Rica respalda activamente el compromiso de TransUnion con la diversidad, equidad e inclusión al crear oportunidades iguales para todos los candidatos y empleados, independientemente de su origen, género o ubicación. Las prácticas de contratación inclusivas desempeñan un papel crítico en todos los procesos de reclutamiento de talento y otros procesos de recursos humanos, lo que lo hace muy atractivo para la fuerza laboral costarricense.

"Nuestro modelo operativo de GCC hace posible el empleo para personas que viven fuera de los principales núcleos urbanos o que cuentan con alguna discapacidad que les dificulta o les impide trabajar en una oficina", dijo Eric Hess, vicepresidente ejecutivo de Operaciones Globales en TransUnion. "Lo anterior respalda nuestro compromiso de construir y fomentar el talento futuro, liderando el camino en la creación de entornos de trabajo más flexibles y diversos, y ofreciendo a los costarricenses experiencias internacionales mientras trabajan en un contexto local".

TransUnion opera en Costa Rica desde el año 2000, cuando lanzó sus operaciones como TransUnion América Central. A finales del 2022, TransUnion desarrolló el GCC Costa Rica para brindar soporte al negocio a nivel mundial en múltiples idiomas y zonas horarias.

"TransUnion ya ha creado cerca de 500 empleos para personas en Costa Rica, cumpliendo con las promesas que hizo cuando se anunció inicialmente el centro", dijo Marianela Urgellés, directora general de CINDE. "En poco tiempo, el Centro de Capacidad Global de TransUnion en Costa Rica ha demostrado la capacidad de nuestro país para suministrar el talento calificado necesario para exitosas operaciones globales. Mientras celebramos este hito, el rápido crecimiento del centro reafirma la importancia de concentrar esfuerzos medibles en el desarrollo del talento para mantener la competencia y experiencia sólidas de Costa Rica en centros de servicios basados en el conocimiento".

Para explorar oportunidades laborales actuales en campos como arquitectura de sistemas, desarrollo de aplicaciones, nube, automatización inteligente, gestión de procesos comerciales, ciencia de datos y análisis, servicios compartidos, funciones de back-office, centros de contacto y otros, los candidatos pueden visitar: Carreras (myworkdayjobs.com).

TransUnion, the global information and insights company, has celebrated the first year of its Global Capability Center (GCC) in Costa Rica with the opening of a new office in Ultrapark II, Heredia. The new facility will provide a world-class working environment for its almost 500, and growing, hybrid-working employees, the majority of whom joined the center in the last 12 months.

The GCC Costa Rica plays a key role in TransUnion’s global operating model, enabling a ‘follow the sun’ model of productivity across our GCC network that allows the business to provide expanded time zone and language coverage, and business continuity for customers and consumers, primarily in North and South America. This enables TransUnion to provide best-in-class global support, quickly deliver premium services, and develop new products and solutions more efficiently.

"It's been an honor to welcome nearly 500 colleagues into TransUnion's Costa Rica team during our first year, and a testament to the strong local talent," said Bryan Castillo, Director of the Costa Rica Global Capability Center. "We're excited to open a state-of-the-art new office space to help the team collaborate and connect."

The new office environment was planned to foster collaboration, creativity, and employee well-being. It was designed and equipped with cutting edge furnishing and technology, and offers spacious work areas, a sports center and a physiotherapy room, among other amenities. In addition to meeting and collaboration areas, there are flexible spaces for learning, training and other activities. Infrastructure innovations, such as state-of-the-art networking and audio-visual technology, enable seamless interaction between in-person and virtual employees, focused on enhancing communication and organizational engagement globally.

The GCC Costa Rica’s hybrid working model means that, depending on their role, employees can work in the new offices, or they can work remotely. This flexible approach means that some roles are fully remote, making employment opportunities accessible to individuals who might not have been considered before. This means those outside of the greater metropolitan areas, can actively participate in the economy. To date, more than 30% of the GCC Costa Rica’s employees are based in outlying areas.

Furthermore, the center in Costa Rica actively supports TransUnion’s commitment to diversity, equity and inclusion by creating equal opportunities for all candidates and employees, regardless of their background, gender or location. Inclusive hiring practices play a critical role in all talent sourcing and other human resource processes, making it very attractive to the Costa Rican workforce.

“Our GCC operating model makes employment possible for people who live outside the main urban nodes, or who have disabilities that make it difficult or impossible for them to work in an office context,” said Eric Hess, executive vice president, Global Operations at TransUnion. “It supports our commitment to build and nurture future talent, leading the way in creating more flexible and diverse working environments, while offering Costa Ricans international experience while working in a local context.”

TransUnion has operated in Costa Rica since 2000, when it launched its operations as TransUnion Central America. In late 2022, TransUnion established the GCC Costa Rica to support the business worldwide in multiple languages and across time zones.

“TransUnion has already created nearly 500 jobs for people in Costa Rica, delivering on the promises it made when the center was initially announced,” said Marianela Urgellés, the Managing Director of CINDE. “In a short time, TransUnion’s Global Capability Center in Costa Rica has showcased our country’s ability to supply the skilled talent necessary for successful global operations. As we celebrate this milestone, the center’s rapid growth reaffirms the importance of concentrating measurable efforts on talent development to maintain Costa Rica’s strong competence and expertise in knowledge-based service centers.” 

To explore current job opportunities in fields such as system architecture, application development, cloud, intelligent automation, business process management, data science and analytics, shared services, back-office functions, contact centers, and others, candidates can visit: Careers (myworkdayjobs.com)

Heredia, Costa Rica, 30 de enero de 2023. TransUnion, proveedor global de información y conocimientos (NYSE:TRU) anunció la apertura de su nuevo Centro de Capacidad Global en Costa Rica, que proveerá soporte a clientes de todo el mundo y creará cientos de nuevos puestos de trabajo en todo el país. TransUnion identificó a Costa Rica como una ubicación ideal para instalar y operar su tercer Centro de Capacidad Global (GCC) -que se suma a su ecosistema de GCC existente en India y África- como parte de su creciente compromiso con Latinoamérica.

TransUnion proporciona soluciones que ayudan a hacer posible la confianza en la economía moderna. La compañía lo hace proporcionando una imagen procesable de cada persona, para que pueda ser representada de forma fiable en el mercado. Como resultado, las empresas y los consumidores pueden realizar transacciones con confianza y lograr grandes cosas. Estas soluciones ayudan a crear oportunidades económicas y grandes experiencias para cientos de millones de personas en más de 30 países.

El nuevo Centro de Capacidad Global en Costa Rica apoyará el objetivo de TransUnion de proporcionar cobertura lingüística y continuidad de negocios en zonas horarias cercanas para sus colaboradores y sus clientes en Norteamérica, Suramérica, y en el resto del mundo.

Con el tiempo, el Centro de Capacidad Global de TransUnion en Costa Rica ofrecerá un completo compendio de capacidades en arquitectura de sistemas, desarrollo de aplicaciones, servicios de nube, automatización inteligente, gestión de procesos empresariales, ciencia y análisis de datos, servicios compartidos, funciones de back-office y centros de contacto. Un equipo de liderazgo local proporcionará supervisión y apoyo de servicios compartidos en áreas de Finanzas y Recursos Humanos.

“Los colaboradores del Centro de Capacidad Global de TransUnion en Costa Rica aportarán una amplia mezcla de destrezas al negocio de TransUnion, ayudando a impulsar mayores eficiencias globales para nuestros clientes", dijo Eric Hess, Vicepresidente Ejecutivo de Operaciones Globales de TransUnion. "Veremos facilitada la confianza de maneras más rápidas y eficientes, ayudando a los consumidores a acceder a los servicios financieros que necesitan para tener éxito", puntualizó Hess.

Manuel Tovar, Ministro de Comercio Exterior, indicó: “celebramos la apertura del Centro de Capacidad Global (GCC) de TransUnion en nuestro país, la nueva inversión generará empleos de calidad a los que se podrá acceder desde todo el territorio nacional y fortalecerá la presencia de nuestro capital humano en el mercado tecnológico internacional. En Costa Rica estamos comprometidos con proporcionar un ambiente favorable para el comercio y la inversión extranjera. Seguiremos trabajando para ser el hogar de las empresas de tecnologías digitales".

Búsqueda de talento en todo el país

El reclutamiento de nuevos colaboradores para el Centro de Capacidad Global de TransUnion en Costa Rica está abierto a solicitantes de todo el país, ya que se les ofrece la oportunidad de trabajar desde casa, dondequiera que se encuentren. TransUnion también cuenta con una oficina en Heredia que ofrece áreas de trabajo, espacios de colaboración e innovación para quienes deseen utilizarlos, así como salas de reuniones e instalaciones para conferencias.

Con 30 personas ya reclutadas para Centro de Capacidad Global, y más de 100 vacantes adicionales en proceso de contratación, se espera que el equipo de TransUnion en Costa Rica crezca a un ritmo significativo en los próximos meses.

El Centro de Capacidad Global de TransUnion en África ya ha crecido en más de 650 colaboradores de múltiples disciplinas en los dos últimos años, y el Centro de Capacidad Global de India ha alcanzado más de 2600 colaboradores, desde su apertura, en 2018.

"TransUnion lleva casi tres décadas en Costa Rica y aumentó significativamente su presencia con la reciente adquisición de la empresa Neustar, que a su vez llegó a Costa Rica a principios del año 2000. Esta trayectoria hace posible que nuestro país provea información y analítica para riesgo en tiempo real, desempeño digital, defensa y telecomunicaciones, por mencionar algunas áreas. Realmente este tipo de operaciones reafirma la experiencia de nuestro país en centros de servicios basados en el conocimiento." destacó Jorge Sequeira, Director General de CINDE.

Además, Sequeira mencionó que: "TransUnion creará más empleo formal y de calidad, abriendo oportunidades a los costarricenses de cualquier zona del país, para solicitar e incorporarse a las operaciones globales de la empresa."

El Centro de Capacidad Global de TransUnion en Costa Rica aplica un modelo de productividad conocido como "seguir al sol", que permite a la empresa ofrecer un servicio de 24 horas a sus clientes, respetando al mismo tiempo el equilibrio entre la vida laboral y personal de sus colaboradores. Esto significa que los retos pueden resolverse rápidamente, con soluciones ofrecidas en niveles constantes de servicio, y que los nuevos productos puedan desarrollarse con mayor rapidez.

Bryan Castillo es el nuevo director del Centro de Capacidad Global de TransUnion Costa Rica; Castillo ha formado parte de la ampliación de negocios de TransUnion desde hace más de 20 años en diversas funciones.

“Me siento muy orgulloso de haber sido nombrado director de nuestro nuevo Centro de Capacidad Global en Costa Rica, que genera puestos de trabajo en diversas especialidades en todo el país, a través de nuestro modelo de trabajo desde casa. Costa Rica se está convirtiendo cada vez más en un destino basado en el conocimiento para las empresas internacionales y tenemos el privilegio de incorporar a TransUnion el talento que ofrece Costa Rica”, comentó Castillo.

Bryan Castillo, Director del Centro de Capacidad Global de TransUnion

Para obtener más información sobre los puestos disponibles en el nuevo Centro de Capacidad Global, visite el sitio web de contratación global de TransUnion.