TransUnion’s Global Capability Center Costa Rica Celebrates Key Growth Milestones on First Anniversary

• TransUnion Global Capability Center Costa Rica employs nearly 500 people in year one
• New office opened to create capacity for more people in hybrid roles
• Local center continues to expand to accommodate growth strategy

TransUnion, the global information and insights company, has celebrated the first year of its Global Capability Center (GCC) in Costa Rica with the opening of a new office in Ultrapark II, Heredia. The new facility will provide a world-class working environment for its almost 500, and growing, hybrid-working employees, the majority of whom joined the center in the last 12 months.

The GCC Costa Rica plays a key role in TransUnion’s global operating model, enabling a ‘follow the sun’ model of productivity across our GCC network that allows the business to provide expanded time zone and language coverage, and business continuity for customers and consumers, primarily in North and South America. This enables TransUnion to provide best-in-class global support, quickly deliver premium services, and develop new products and solutions more efficiently.

"It's been an honor to welcome nearly 500 colleagues into TransUnion's Costa Rica team during our first year, and a testament to the strong local talent," said Bryan Castillo, Director of the Costa Rica Global Capability Center. "We're excited to open a state-of-the-art new office space to help the team collaborate and connect."

The new office environment was planned to foster collaboration, creativity, and employee well-being. It was designed and equipped with cutting edge furnishing and technology, and offers spacious work areas, a sports center and a physiotherapy room, among other amenities. In addition to meeting and collaboration areas, there are flexible spaces for learning, training and other activities. Infrastructure innovations, such as state-of-the-art networking and audio-visual technology, enable seamless interaction between in-person and virtual employees, focused on enhancing communication and organizational engagement globally.

The GCC Costa Rica’s hybrid working model means that, depending on their role, employees can work in the new offices, or they can work remotely. This flexible approach means that some roles are fully remote, making employment opportunities accessible to individuals who might not have been considered before. This means those outside of the greater metropolitan areas, can actively participate in the economy. To date, more than 30% of the GCC Costa Rica’s employees are based in outlying areas.

Furthermore, the center in Costa Rica actively supports TransUnion’s commitment to diversity, equity and inclusion by creating equal opportunities for all candidates and employees, regardless of their background, gender or location. Inclusive hiring practices play a critical role in all talent sourcing and other human resource processes, making it very attractive to the Costa Rican workforce.

“Our GCC operating model makes employment possible for people who live outside the main urban nodes, or who have disabilities that make it difficult or impossible for them to work in an office context,” said Eric Hess, executive vice president, Global Operations at TransUnion. “It supports our commitment to build and nurture future talent, leading the way in creating more flexible and diverse working environments, while offering Costa Ricans international experience while working in a local context.”

TransUnion has operated in Costa Rica since 2000, when it launched its operations as TransUnion Central America. In late 2022, TransUnion established the GCC Costa Rica to support the business worldwide in multiple languages and across time zones.

“TransUnion has already created nearly 500 jobs for people in Costa Rica, delivering on the promises it made when the center was initially announced,” said Marianela Urgellés, the Managing Director of CINDE. “In a short time, TransUnion’s Global Capability Center in Costa Rica has showcased our country’s ability to supply the skilled talent necessary for successful global operations. As we celebrate this milestone, the center’s rapid growth reaffirms the importance of concentrating measurable efforts on talent development to maintain Costa Rica’s strong competence and expertise in knowledge-based service centers.” 

To explore current job opportunities in fields such as system architecture, application development, cloud, intelligent automation, business process management, data science and analytics, shared services, back-office functions, contact centers, and others, candidates can visit: Careers (myworkdayjobs.com)